Repairs and FAQs

Do NOT call the office. Send all service/repair requests to Request@Lhrem.com. Include your name, address, phone number, and a brief description of the concern. Pictures are often helpful. 
If you live in a mobile home park, first direct your concern to the resident manager.  

In the event of an emergency please call 909-972-1414. The emergency operator will attempt to contact us. If you are unable to reach someone on our staff, and the matter is a true emergency that  cannot wait until the next business day, you may call a local and  reputable repair service. We will credit your cost in the rent payment  IF the repair was truly an emergency.  

During business hours call 909-469-6999 or your community manager. 

In the event of an emergency please call 909-972-1414. The operator will attempt to contact us. If you are unable to reach someone on our staff, and the matter is a true emergency that cannot wait until  the next business day, you may call a local and reputable repair  service. The  Board will credit your cost IF the repair was truly an  emergency.  

Rent  is due on the due date, and is considered late if paid after the due  date. For those tenancies that offer a grace period, if the final day of  the grace period falls on a weekend or holiday, the late charge will  apply if the rent is received AFTER the end of the next business day. 

We are not responsible for checks lost in the mail. However, if a tenant  has a good payment record, we will generally waive a late fee one time  only for checks lost in the mail. Remember rent can be paid on-line via  our website.  

The  late fee applies when the ENTIRE rent is not paid by the end of the  grace period. However, depending on the tenant's payment history and how  short the rent payment is, we will consider waiving a portion of the  rent payment late fee. 

PO Box 37, San Dimas, Ca. 91773  

Yes. Our office can accept rent payments and HOA dues Monday through  Thursday from 9:00 AM to 5:30 PM and Friday until 5:00 PM. For your  convenience, we have a secure after-hours payment drop box at the front  of our office. 

Yes. Credit card and debit card payments are accepted by our on-line payment service provider  (Zego). A convenience fee will apply. You can use this by logging in to the Tenant Portal. 

Yes. Call our office to obtain an account number. Once you have the account number, just go to our website and click on "Pay Rent On-Line". 

The  Gas Company will light pilots,inspect furnaces and gas appliances at no  charge. The technician will advise you if the equipment needs repair,  in which case you can contact our office. 

In most cases, the tenant is responsible for broken windows including  windows broken by friends and acquaintances of the tenant. Broken  windows must be promptly repaired by a qualified tradesman at the  tenant's cost. 

Tenants are responsible for all drain stoppages unless the plumbing is proven to be defective.  

In most cases, a garbage disposer stops working due to being jammed by  excessive and/or hard to grind food waste or objects. It is the tenants responsibility to unjam the disposer.   

Regardless of fault, a landlord is not responsible for any damage to or theft of a  tenant's personal property and belongings. Please refer to our "Renter's  Insurance" page. If there is any sign of moisture, the tenant must notify the property manager immediately. 

Yes, at your cost and you must give your property manager a copy. 

As set forth in your rental agreement, pest control is not in the tenancy. However, if such pests are present in your residence, and is beyond your control, we will arrange for professional treatment. If lack of  adequate housekeeping causes the infestation, the tenant is responsible for treatment and control. We will not treat for outdoor rodents and pests. 

A tenant must receive a management approval BEFORE adding a roommate. In  most cases, an additional roommate will be approved as long as the  prospective roommate completes an application, pays the screening fee,  has no criminal or eviction history, and the additional occupant does  not cause the occupancy limits to be exceeded. Sometimes, a slight rent  increase will be imposed due to the additional wear and tear. 

Yes. Each approved tenant is responsible for the entire rent. 

Landlords are not required by law to pay interest to a tenant for their security  deposit. In addition, all money is held in a Trust Account which are forbidden by law to earn interest. 

All rental agreements prohibit indoor smoking on ANY substance,  including medical marijuana. Outdoor smoking is permitted (unless  prohibited by law).  

In most cases, yes. The landlord must approve the color and texture  before the project is started. The landlord will not reimburse the cost  of the paint unless prior arrangements are made. All work must be  performed in a professional manner. We suggest you keep all paint  approval documentation until move out inspection is completed. 

• All vehicles must be in operating condition and currently registered (unless a garage is available to store such a vehicle).
• Vehicles leaking fluids are prohibited.
• Tenants in single family homes are responsible for broken, clogged, or misaligned sprinkler heads.