SERVICE REQUESTS & FAQ's
TENANT REPAIR REQUEST:
During business hours call 909-469-6600 or e-mail email@example.com.
AFTER HOURS TENANT REPAIR REQUEST :
In the event of an emergency please call 909-972-1414. The emergancy operator will attempt to contact us. If you are unable to reach someone on our staff, and the matter is a true emergency that cannot wait until the next business day, you may call a local and reputable repair service. We will credit your cost in the rent payment IF the repair was truly an emergency.
HOA REPAIR REQUESTS:
During business hours call 909-469-6999 or your community manager.
HOA AFTER HOURS REPAIR REQUESTS:
In the event of an emergency please call 909-972-1414. The operator will attempt to contact us. If you are unable to reach someone on our staff, and the matter is a true emergency that cannot wait until the next business day, you may call a local and reputable repair service. The Board will credit your cost IF the repair was truly an emergency.
What if the final day of the grace period falls on a weekend or holiday?
Rent is due on the due date, and is considered late if paid after the due date. For those tenancies that offer a grace period, if the final day of the grace period falls on a weekend or holiday, the late charge will apply if the rent is received AFTER the end of the next business day.
If the post office loses my rent payment, do I still have to pay a late fee?
We are not responsible for checks lost in the mail. However, if a tenant has a good payment record, we will generally waive a late fee one time only for checks lost in the mail. Remember rent can be paid on-line via our website.
If I pay a partial rent payment, do I still have to pay a late fee?
The late fee applies when the ENTIRE rent is not paid by the end of the grace period. However, depending on the tenant's payment history and how short the rent payment is, we will consider waiving a portion of the rent payment late fee.
Where do I mail rent payment or HOA dues?
PO Box 37, San Dimas, Ca. 91773
Can I pay my rent or dues payment in person?
Yes. Our office can accept rent payments and HOA dues Monday through Friday from 9:00 AM to 5:30 PM. For your convenience, we have a secure after-hours payment drop box at the front of our office.
Do you accept credit card or debt card payments?
Yes. Credit card and debit card payments are accepted by our on-line payment service provider (PayLease). A convenience fee will apply.
Can I pay my rent payment or HOA dues on-line?
Yes. Call our office to obtain an account number. Once you have the account number, just go to our website and click on "Pay Rent On-Line".
Who do I call if my furnace or gas appliances don't work, or if I smell gas?
The Gas Company will light pilots,inspect furnaces and gas appliances at no charge. The technician will advise you if the equipment needs repair, in which case you can contact our office.
Who is responsible for broken windows?
In most cases, the tenant is responsible for broken windows including windows broken by friends and acquaintances of the tenant. Broken windows must be promptly repaired by a qualified tradesman at the tenant's cost.
Who is responsible for drain stoppages such as toilet overflows caused by foreign objects or excess toilet paper?
Tenants are responsible for plumbing costs related to these issues unless plumbing is proved to be defective.
Who is responsible for damage to my possessions caused by a leaking roof or broken water pipe, etc.?
Regardless of fault, a landlord is not responsible for any damage to or theft of a tenant's personal property. Please refer to our "Renter's Insurance" page. If there is any sign of moisture, the tenant must notify the property manager immediately.
Can I change my locks?
Yes, at your cost and you must give your property manager a copy.
What if I see insects such as ants, cockroaches, spiders, bedbugs, or rodents?
As set forth in your rental agreement, pest control is not in the tenancy. However, if such pests are present in your residence, and is beyond your control, we will arrange for professional treatment. If lack of adequate housekeeping causes the infestation, the tenant is responsible for treatment and control. We will not treat for outdoor rodents and pests.
What if I want to move in a roommate?
A tenant must receive a management approval BEFORE adding a roommate. In most cases, an additional roommate will be approved as long as the prospective roommate completes an application, pays the screening fee, has no criminal or eviction history, and the additional occupant does not cause the occupancy limits to be exceeded. Sometimes, a slight rent increase will be imposed due to the additional wear and tear.
One of my roommates moved out. Am I still responsible for their share of the rent?
Yes. Each approved tenant is responsible for the entire rent.
Am I entitled to the interest on my security deposit?
Landlords are not required by law to pay interest to a tenant for their security deposit. In addition, all money is held in a Trust Account which are forbidden by law to earn interest.
Is smoking allowed?
All rental agreements prohibit indoor smoking on ANY substance, including medical marijuana. Outdoor smoking is permitted (unless prohibited by law).
Can I paint the interior walls?
In most cases, yes. The landlord must approve the color and texture before the project is started. The landlord will not reimburse the cost of the paint unless prior arrangements are made. All work must be performed in a professional manner. We suggest you keep all paint approval documentaion until move out inpection is completed.
OTHER IMPORTANT INFORMATION REGARDING TENANCIES
All vehicles must be in operating condition and currently registered (unless a garage is available to store such a vehicle).
Vehicles leaking fluids are prohibited.
Tenants in single family homes are responsible for broken, clogged, or misadjusted sprinkler heads.